Find the latest information on the delivery of your parcel.
Use your order number and the contact details used at checkout, or directly your tracking number.
The form does not appear? Open the tracking service or contact us.
Need help tracking your parcel?
Where can I find my order or tracking number?
Your order number is in the confirmation email for your purchase. The tracking number is separate: it is provided when the parcel ships, if the delivery method allows tracking. Please also check your spam folder.
I have not received a tracking number yet
Your order may still be being prepared. Order confirmation does not mean the parcel has already shipped. If you have a question about its progress, contact us with your order number and the email address used at checkout.
The tracking cannot be found or does not update
Check the information you entered and use the details provided when you ordered. A newly created tracking number may not show any events yet: information appears once the carrier has transmitted it and may be updated with a delay. If the situation persists or the announced delivery date has passed, contact us.
What do the delivery statuses mean?
Information received or label created: the shipping data has been recorded; the parcel has not necessarily been handed to the carrier yet.
In transit: the parcel is on its way.
Out for delivery: the carrier is preparing or making the delivery.
Delivered: the carrier has recorded the delivery. The labels and events available may vary by carrier.
The parcel is marked as delivered, but I did not receive it
Check your mailbox, the drop-off location shown in the tracking, and whether someone in your household received the parcel. If it still cannot be found, contact us with your order number: we will look into the situation with the carrier.
What are the delivery times?
Refer to the estimates given when you purchased and to our shipping policy. Delivery times may vary depending on destination, supplier, carrier and any customs formalities. If the announced time has passed, write to us so we can check your order.
We are here to help
For an order placed on this store, contact Diego Stouder at contact@officialpoedagar.com or use our contact form.
Please provide your order number and the email address used at checkout. If possible, state the last status displayed. This information will help us locate your order.
The information you enter in the form is used to look up your order or parcel with our tracking service. See our privacy policy to learn more about how your data is processed.